Return & Refund Policy
Effective Date: 03/28/2025
Last Updated: 03/28/2025
At Overclock Coffee Co., your satisfaction means everything to us. We work hard to deliver high-quality, fresh coffee right to your door. If something isn’t right with your order, we’re here to help.
1. Perishable Product Policy
Due to the perishable nature of coffee, we do not accept returns on coffee products once they have been shipped. However, if your order arrives incorrect, damaged, or defective, please reach out within 7 days of delivery, and we’ll make it right.
2. Incorrect or Damaged Orders
If you received the wrong product or your order was damaged in transit:
- Contact us by filling out the form in our Contact us page and we will respond within 7 days of receiving your order.
- Include your order number and a photo of the item(s) and packaging, if applicable.
We’ll gladly send a replacement or offer a store credit.
3. Refund Eligibility
Refunds are granted in the following cases:
- The product was never received (confirmed lost by the carrier).
- The product was significantly damaged during transit.
- A duplicate order was placed in error and caught before shipping.
We reserve the right to decline refunds that do not meet these conditions.
4. Non-Refundable Items
We cannot offer refunds on:
- Opened or used coffee bags
- Items purchased on final sale or clearance
- Gift cards or promotional items
5. Cancellations
If you need to cancel your order, contact us by filling out the form in our Contact us page within 4 hours of placing your order. Once your order is processed or shipped, it cannot be canceled.
6. Exchanges
We do not offer exchanges at this time. If you’re unhappy with your coffee for any reason, reach out, and we’ll work to resolve the issue.
7. How to Contact Us
If you have any questions or concerns about your order or this policy, contact us:
Overclock Coffee Co.
🌐 www.overclockcoffee.com